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Emotional Design for In-Vehicle Infotainment Systems: An Exploratory Co-design Study

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HCI in Mobility, Transport, and Automotive Systems (HCII 2022)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 13335))

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Abstract

As increasingly complex in-vehicle infotainment systems (IVIS) are available in the automotive marketplace, there is a growing tendency to move from usability to user experience, the latter emphasizing more strongly the importance of users’ emotions during system design. Emotions have long been recognized as cognitive processes that affect decision making, perception, and attention. Recent literature reveals that design based on emotions can influence the overall user experience of interacting with IVIS. Therefore, this paper presents an exploratory co-design study aimed at identifying the emotional needs of car occupants (particularly for passengers inside the vehicle) and potential directions for the design of future passenger targeted IVIS. 16 participants were invited to participate in the co-design process, which mainly included the sessions of brainstorming and concept generation. The results showed that emotional design plays a vital role in user engagement with IVIS. In line with Norman’s emotional design model, a thematic network was constructed to illustrate how the visceral, behavioral, and reflective levels of mental processing can be supported and enhanced by the appropriate emotional design of passenger targeted IVIS.

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Author information

Authors and Affiliations

  1. Faculty of Science and Engineering, University of Nottingham Ningbo China, 199 Taikang East Road, Ningbo, 315100, China

    Siyuan Zhou, Ruiheng Lan, Xu Sun, Jiming Bai & Yaorun Zhang

  2. Nottingham Ningbo China Beacons of Excellence Research and Innovation Institute, 211 Xingguang Road, Ningbo, 315101, China

    Xu Sun

  3. Ningbo Weizhi Digital Information Technology Co., Ltd., Building E, 655 Xueshi Road, Ningbo, 315194, China

    Xiaowu Jiang

Authors
  1. Siyuan Zhou
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  2. Ruiheng Lan
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  3. Xu Sun
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  4. Jiming Bai
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  5. Yaorun Zhang
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  6. Xiaowu Jiang
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Corresponding author

Correspondence to Xu Sun .

Editor information

Editors and Affiliations

  1. Technische Universität Ilmenau, Ilmenau, Germany

    Heidi Krömker

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Zhou, S., Lan, R., Sun, X., Bai, J., Zhang, Y., Jiang, X. (2022). Emotional Design for In-Vehicle Infotainment Systems: An Exploratory Co-design Study. In: Krömker, H. (eds) HCI in Mobility, Transport, and Automotive Systems. HCII 2022. Lecture Notes in Computer Science, vol 13335. Springer, Cham. https://doi.org/10.1007/978-3-031-04987-3_22

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  • DOI: https://doi.org/10.1007/978-3-031-04987-3_22

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-04986-6

  • Online ISBN: 978-3-031-04987-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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