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Becoming a Product-Service System Provider – A Maturity Model for Manufacturers

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Innovation Through Information Systems (WI 2021)

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 46))

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Abstract

For the manufacturing industry, exploiting the opportunities of digital transformation often implies the strategic development from being a manufacturer of pure physical products to one providing Product-Service Systems (PSS). In literature, PSS can be distinguished in different types, which differ substantially in their configuration of the underlying business model. However, since distinct PSS types require different organizational capabilities, the transformation toward a PSS provider is a challenge for managers. To provide guidance, scientific and professional literature mostly focuses on selected aspects. Though, a holistic consideration of relevant capabilities for the respective PSS type remains untapped. Against this backdrop, we developed a PSS Maturity Model (PSSMM) to guide organizations in developing appropriate capabilities. To provide an integrated view, the PSSMM refers to 5 focus areas, 20 capability dimensions, and associated capabilities. To develop and evaluate our model, we used the well-known approach of Becker et al. [1].

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Authors and Affiliations

  1. FIM Research Center, Project Group Business & Information Systems Engineering of the Fraunhofer FIT, University of Applied Sciences Augsburg, Augsburg, Germany

    Björn Häckel & Bastian Stahl

  2. FIM Research Center, Project Group Business & Information Systems Engineering of the Fraunhofer FIT, University of Augsburg, Augsburg, Germany

    Rocco Huber & Maximilian Stöter

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  1. Björn Häckel
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  2. Rocco Huber
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  3. Bastian Stahl
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  4. Maximilian Stöter
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Correspondence to Maximilian Stöter .

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Editors and Affiliations

  1. Faculty of Business Administration and Economics, University of Duisburg-Essen, Essen, Germany

    Frederik Ahlemann

  2. Faculty of Business Administration and Economics, University of Duisburg-Essen, Essen, Germany

    Reinhard Schütte

  3. Department of Computer Science and Applied Cognitive Science, University of Duisburg-Essen, Duisburg, Germany

    Stefan Stieglitz

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Häckel, B., Huber, R., Stahl, B., Stöter, M. (2021). Becoming a Product-Service System Provider – A Maturity Model for Manufacturers. In: Ahlemann, F., Schütte, R., Stieglitz, S. (eds) Innovation Through Information Systems. WI 2021. Lecture Notes in Information Systems and Organisation, vol 46. Springer, Cham. https://doi.org/10.1007/978-3-030-86790-4_13

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  • DOI: https://doi.org/10.1007/978-3-030-86790-4_13

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