Abstract
In Japan, the number of beauty salons has been increased and reached over 250,000 at the end of 2018. On the other hand, there are some salon management problems such as price reduction and customer decrease. In such situations, it is an important not only to serve salon services, but to promote private brand (PB) items in addition to treatments. In this study, we analyzed purchase interval of PB items and predicted the purchase in a hair salon chain. First, we created explanatory variables using ID-POS data of the hair salon chain. Secondly, we selected explanatory variables using Cox proportional hazard model. Then, we performed Bayesian survival analysis to evaluate purchase interval considering customers’ heterogeneity. As a result, we could grasp appropriate timing when customers had highly purchase motivation and applied marketing measures to effective promotion.
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Acknowledgment
We thank a hair salon company for permission to use valuable datasets. This work was supported by JSPS KAKENHI Grant Number 19K01945.
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Katagiri, Y., Otake, K., Namatame, T. (2021). Prediction for Private Brand Items Purchase Behavior of Hair Salons Using Bayesian Survival Analysis. In: Meiselwitz, G. (eds) Social Computing and Social Media: Applications in Marketing, Learning, and Health. HCII 2021. Lecture Notes in Computer Science(), vol 12775. Springer, Cham. https://doi.org/10.1007/978-3-030-77685-5_8
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DOI: https://doi.org/10.1007/978-3-030-77685-5_8
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