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Enhancing E/M-Government Synergy in Kenya: Citizens’ Perspectives on the Driving Factors for M-Government Diffusion

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Design, Operation and Evaluation of Mobile Communications (HCII 2020)

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Abstract

This research investigated the driving factors of mobile government diffusion as antecedents that expand the specificity and explanatory power of traditional technology adoption models in mobile contexts. A robust conceptual model for evaluating the adoption of electronic and mobile government services is proposed. Focusing on the first component of the model, namely, the drivers of m-government diffusion, five innovation attributes that influence the decision to adopt m-government were examined. Following a qualitative approach based on grounded theory, 91 mobile phone users were interviewed using a questionnaire. Five attributes of diffusion of innovation were investigated: relative advantage, complexity, compatibility, trialability, and observability. The qualitative data obtained was coded and analyzed for theme frequency distribution. The driving factors that emerged from the themes were: accessibility, efficiency, connectivity and time-saving (dominant factors); convenience, user-friendly, features and service provider (moderate factors), and cost and security (minor factors). Future research should consider how the key driving factors for m-government diffusion can be leveraged to facilitate greater adoption of and synergy between e- and m-government. Empirical validation of the conceptual model is recommended to confirm its appropriateness in enhancing the adoption of electronic and mobile government services in Sub-Saharan Africa.

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Author information

Authors and Affiliations

  1. University of Shanghai for Science and Technology, 516, Jungong Road, Shanghai, 200093, China

    Sharon Mirella Wakhu & Xu Fuyuan

  2. Association of International Civil Servants-Kenya, P.O. Box 1736, Nairobi, 00621, Kenya

    John O. Kakonge

Authors
  1. Sharon Mirella Wakhu
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  2. Xu Fuyuan
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  3. John O. Kakonge
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Corresponding author

Correspondence to Sharon Mirella Wakhu .

Editor information

Editors and Affiliations

  1. University of Central Florida, Florida, FL, USA

    Gavriel Salvendy

  2. University of West Florida, Pensacola, FL, USA

    June Wei

Appendix

Appendix

See Fig. 2, Table 5, 6, 7 and 8

Fig. 2.
figure 2

Interview questionnaire

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Table 5. Driving factors - relative advantage
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Table 6. Driving factors – compatibility
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Table 7. Driving factors – complexity
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Table 8. Driving factors - observability
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Wakhu, S.M., Fuyuan, X., Kakonge, J.O. (2020). Enhancing E/M-Government Synergy in Kenya: Citizens’ Perspectives on the Driving Factors for M-Government Diffusion. In: Salvendy, G., Wei, J. (eds) Design, Operation and Evaluation of Mobile Communications. HCII 2020. Lecture Notes in Computer Science(), vol 12216. Springer, Cham. https://doi.org/10.1007/978-3-030-50350-5_11

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  • DOI: https://doi.org/10.1007/978-3-030-50350-5_11

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-50349-9

  • Online ISBN: 978-3-030-50350-5

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