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Perspectives on Information Technology Artefacts in Trust-Related Interactions

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HCI for Cybersecurity, Privacy and Trust (HCII 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12210))

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Abstract

Current research often tries to measure trust in technology or argues about the possibility or plausibility of trust in technology, while neglecting other influences Information Technology artefacts (IT) might have on situations involving trust. To broaden the outlook on this area, this article focuses on perspectives that can be taken in terms of the roles IT might play in interactions that involve trust. The results of this theoretical approach provide a role framework for IT in trust-related interactions distinguishing the role of IT between a) a simple interaction enabler between two other entities, b) a mechanism for mitigating risk in an interaction between two other entities, c) a tool used in an interaction, and d) a trustee in an interaction. In addition, assumptions on the differences these roles might have on the perception of the users, i.e. reliability, control, and trust, are given for each role. Giving future research and practitioners the possibility to use the roles of the framework as lenses for further work in the area.

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Acknowledgements

This work was supported by the “Trust and Communication in a Digitized World” research project (promotion reference 1712/1), funded by the German Research Foundation (DFG).

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Authors and Affiliations

  1. Department of Information Systems, University of Muenster, 48149, Muenster, Germany

    Holger Koelmann

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  1. Holger Koelmann
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Correspondence to Holger Koelmann .

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Editors and Affiliations

  1. San Jose State University, San Jose, CA, USA

    Abbas Moallem

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Koelmann, H. (2020). Perspectives on Information Technology Artefacts in Trust-Related Interactions. In: Moallem, A. (eds) HCI for Cybersecurity, Privacy and Trust. HCII 2020. Lecture Notes in Computer Science(), vol 12210. Springer, Cham. https://doi.org/10.1007/978-3-030-50309-3_29

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  • DOI: https://doi.org/10.1007/978-3-030-50309-3_29

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-50308-6

  • Online ISBN: 978-3-030-50309-3

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