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Defining User Requirements of a eHealth Mobile App for Elderly: The HomeCare4All Project Case Study

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Human Aspects of IT for the Aged Population. Healthy and Active Aging (HCII 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12208))

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Abstract

Aging population implies an increase in demand for health care services. This hopefully could be solved by e-health, even if some issues arise about technology acceptance and adoption among the elderly. In this article, the authors illustrate HomeCare4All project as a case study to apply Human Centered Design (HCD) process in the field of digital health services, aiming at designing trustworthy mobile applications for elderly people to book healthcare services at home.

This paper focuses on the early analytic steps of the HCD process and describes the context of use and the definition of user needs through the use of social research techniques and technological studies.

The authors, in fact, show the findings of a state of the art analysis carried out about healthcare services and platforms; then they report the results of a empirical survey, conducted through a questionnaire administered to end users.

Thanks to these studies, the authors can choose the device that suits best to the user needs and they can define the relevant requirements, which will guide the further steps of design process.

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Authors and Affiliations

  1. DASIC (Digital Administration and Social Innovation Center), Link Campus University, via del Casale di San Pio V 44, 00165, Rome, Italy

    Roberta Grimaldi, Eliseo Sciarretta & Giovanni Andrea Parente

  2. CoRiS (Dipartimento di Comunicazione e Ricerca Sociale), Sapienza University of Rome, via Salaria 113, 00198, Rome, Italy

    Roberta Grimaldi & Giovanni Andrea Parente

Authors
  1. Roberta Grimaldi
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  2. Eliseo Sciarretta
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  3. Giovanni Andrea Parente
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Corresponding author

Correspondence to Eliseo Sciarretta .

Editor information

Editors and Affiliations

  1. Tsinghua University, Beijing, China

    Qin Gao

  2. Chongqing University, Chongqing, China

    Jia Zhou

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Grimaldi, R., Sciarretta, E., Parente, G.A. (2020). Defining User Requirements of a eHealth Mobile App for Elderly: The HomeCare4All Project Case Study. In: Gao, Q., Zhou, J. (eds) Human Aspects of IT for the Aged Population. Healthy and Active Aging. HCII 2020. Lecture Notes in Computer Science(), vol 12208. Springer, Cham. https://doi.org/10.1007/978-3-030-50249-2_5

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  • DOI: https://doi.org/10.1007/978-3-030-50249-2_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-50248-5

  • Online ISBN: 978-3-030-50249-2

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