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Deception of the “Elephant in the Room”: Invisible Auditing Multi-party Conversations to Support Caregivers in Cognitive Behavioral Group Therapies

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Human-Computer Interaction. Human Values and Quality of Life (HCII 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12183))

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Abstract

One of the biggest challenges in Group Therapy is to track each patient’s experience and feeling without him/her noticing. Altering the familiarity of the mutual support group routine may weaken the therapeutic efficacy of the intervention. It must be avoided the “Elephant in the room’s Effect”: everyone knows is being observed and acts consequently. Therapists struggle and spend years of training on developing the skills they need to “silently” monitor all patients at the same time. From our perspective, we wonder whether and how technology can be a support for therapists in such a challenging task. More precisely, how to provide them with a non-invasive support tool that is invisible to the end-users, but at the same time ever-present for the caregivers. Basically, we asked ourselves: Can we deceive “the Elephant in the room”? Therapists may benefit from automatic measures indicating how the participants perceive the session and gathering the participants’ feedback is one path to develop valuable mutual support interventions. Our work describes the design, development and assessment of a non-invasive tool to monitor a Group Session.

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Acknowledgements

This research was supported by “Psychotherapy School AREA G” and “Fraternità e Amicizia No-profit”. We thank our consultant, Mrs. Barbara Moro from AREA G. who provided insight and expertise that greatly assisted the research. We would also like to show our gratitude to Miss Fiorella Gillino, Mr Antonio Montinaro, Miss Federica Corbella and Miss Emily Luciani and all AREA G. therapists and students for sharing their pearls of wisdom with us during the course of this research.

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Authors and Affiliations

  1. Department of Electronics, Information and Bioengineering, Politecnico di Milano, Milan, MI, Italy

    Eleonora Beccaluva, Antonio Chiappetta, Julian Cuellar Mangut, Luca Molteni, Daniele Occhiuto & Franca Garzotto

  2. Fraternità e Amicizia Società Cooperativa Sociale Onlus, Milan, MI, Italy

    Marco Mores

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  1. Eleonora Beccaluva
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  2. Antonio Chiappetta
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  3. Julian Cuellar Mangut
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  7. Franca Garzotto
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Correspondence to Marco Mores .

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  1. The Open University of Japan, Chiba, Japan

    Masaaki Kurosu

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Beccaluva, E. et al. (2020). Deception of the “Elephant in the Room”: Invisible Auditing Multi-party Conversations to Support Caregivers in Cognitive Behavioral Group Therapies. In: Kurosu, M. (eds) Human-Computer Interaction. Human Values and Quality of Life. HCII 2020. Lecture Notes in Computer Science(), vol 12183. Springer, Cham. https://doi.org/10.1007/978-3-030-49065-2_1

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  • DOI: https://doi.org/10.1007/978-3-030-49065-2_1

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-49064-5

  • Online ISBN: 978-3-030-49065-2

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