Abstract
Group Support Systems (GSS) (and Group Decision Support Systems (GDSS)) first emerged as a promising field of research in the late 1980s – three decades ago – and the field has benefited from considerable development since these preliminary research endeavors. Initially focusing on harnessing technology to increase meeting effectiveness and efficiency through the provision of features such as anonymity, simultaneity, and data structuring through models, the field has expanded its profile and remit. This has been achieved through taking cognizance of theories and concepts from a range of different disciplines (e.g., information systems, operational research, engineering, negotiation, and management to name a few) along with capitalizing on the opportunities fostered by innovations in technology. This chapter will provide a brief review of the original research aims and outcomes underpinning the field in general before moving on to explore the evolution through considering five GSSs from inception to recent work. This exploration will look at original aims, system development over time, and the problems/industries supported by them. The exploration will also consider underlying modeling approaches.
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Notes
- 1.
A chauffeur is a technical facilitator focused solely on operating the GSS.
- 2.
The literature review was conducted using Scopus and Google Scholar databases. Search terms included the name of the group support system, related synonyms, and common authors associated with that system. Inclusion criteria for the literature review were documents in the form of books, edited books, peer-reviewed journal articles, and conferences written in English after 1990. Documents included must have had at least one of the search terms in its abstract to be read further.
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Ackermann, F. (2020). Group Support Systems: Past, Present, and Future. In: Kilgour, D., Eden, C. (eds) Handbook of Group Decision and Negotiation. Springer, Cham. https://doi.org/10.1007/978-3-030-12051-1_47-1
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