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Trust and Incidents

The Dynamic of Interpersonal Trust between Patients and Practitioners

  • Book
  • © 2015

Overview

Authors:
  1. Katja Beitat

    1. Centre fo Health Communications, University of Technology, Syndey, Australia

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  • Study in Social Science

  • Includes supplementary material: sn.pub/extras

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Table of contents (5 chapters)

  1. Front Matter

    Pages i-xxiii
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  2. Introduction

    • Katja Beitat
    Pages 1-11

  3. Conceptualising Trust

    • Katja Beitat
    Pages 13-66

  4. Experiences of Patients and Medical Practitioners

    • Katja Beitat
    Pages 67-282

  5. Discussion

    • Katja Beitat
    Pages 283-315

  6. Reflections and Recommendations

    • Katja Beitat
    Pages 317-324

  7. Back Matter

    Pages 325-417
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Keywords

About this book

Taking an interdisciplinary approach to conceptualise interpersonal trust between patients and medical practitioners, Katja Beitat introduces a unique model to describe the dynamics of trust building and deterioration with particular relevance to incidents in health care. Empirical findings from studies in Australia and Germany, the two systems focused on in this book, broadly support and expand the proposed dynamic model of trust. Specific communication, competence and care related aspects impact on the trust relationship between patients and practitioners which in return is considered essential for other trust relations in health care.

Authors and Affiliations

  • Centre fo Health Communications, University of Technology, Syndey, Australia

    Katja Beitat

About the author

Since 2007 Katja Beitat has been working for the NSW Health Care Complaints Commission, an independent statutory body in Sydney/Australia. She completed her PhD thesis at the University of Leipzig/Germany and has been a visiting scholar at the Centre for Health Communication at the University of Technology, Sydney.

Bibliographic Information

  • Book Title: Trust and Incidents

  • Book Subtitle: The Dynamic of Interpersonal Trust between Patients and Practitioners

  • Authors: Katja Beitat

  • DOI: https://doi.org/10.1007/978-3-658-09670-0

  • Publisher: Springer VS Wiesbaden

  • eBook Packages: Humanities, Social Sciences and Law, Education (R0)

  • Copyright Information: Springer Fachmedien Wiesbaden 2015

  • Softcover ISBN: 978-3-658-09669-4Published: 08 May 2015

  • eBook ISBN: 978-3-658-09670-0Published: 29 April 2015

  • Edition Number: 1

  • Number of Pages: XXIII, 417

  • Number of Illustrations: 24 b/w illustrations

  • Topics: Medical Education, Philosophy of Medicine, Communication Studies

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