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Call Center Profi
Volumes and issues
Volume 15, Issue 7
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 15, Issue 7
November 2012
10 articles in this issue
Motto: Alle oder Keiner
EDITORIAL
14 November 2012
Pages: 3 - 3
NEWS
News
14 November 2012
Pages: 6 - 13
Ein glattes Parkett
Titelstory
14 November 2012
Pages: 16 - 21
Die 0180 bekommt Zuwachs
Tobias Fleischer
Call Center
14 November 2012
Pages: 22 - 23
Die Alternative zu 0180-6 und -7
Ludger Arnoldi
Call Center
14 November 2012
Pages: 24 - 27
Keine Angst vor Innovationen!
Sebastian Diers
Call Center
14 November 2012
Pages: 28 - 29
Hilfe, ich brauche einen Arzt!
Steffanie Gohr
Call Center
14 November 2012
Pages: 34 - 35
Datenqualität aus der Wolke
Holger Stelz
Technik
14 November 2012
Pages: 36 - 39
Heiße Eisen schmieden
Steffanie Gohr
Praxis
14 November 2012
Pages: 40 - 44
Wenn die Wolke rosa ist...
ÜBRIGENS
14 November 2012
Pages: 50 - 50
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