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Call Center Profi
Volumes and issues
Volume 15, Issue 5
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 15, Issue 5
July 2012
11 articles in this issue
LITERATUR ALS SERVICE-ERLEBNIS
Simone Fojut
EDITORIAL
26 July 2012
Pages: 3 - 3
NEWS
News
26 July 2012
Pages: 6 - 11
Der Hype, der keiner mehr ist
Alexander Jünger
TITELSTORY
26 July 2012
Pages: 12 - 21
Gesundheit als Performancehebel
Eva-Susanne Krah
CALL CENTER
26 July 2012
Pages: 22 - 23
Service – Luxus oder Notwendigkeit?
KUNDENSERVICE
26 July 2012
Pages: 24 - 27
Bäumchen wechsle dich!
Kathrein Wolf
Niels Ole Behder
RECHT
26 July 2012
Pages: 28 - 31
Multichannel auf Knopfdruck
Hans Ulrich Beck
TECHNIK
26 July 2012
Pages: 32 - 35
Ikea – Entdecke den Küchen-Service!
Steffanie Gohr
PRAXIS
26 July 2012
Pages: 36 - 37
Den Wind aus den Segeln nehmen
Johanna M Pabst
PRAXIS
26 July 2012
Pages: 38 - 39
7 Minuten für Deine Gesundheit
Cora Wonik
Praxis
26 July 2012
Pages: 40 - 44
Kleiner Spaß am Rande...
ÜBRIGENS
26 July 2012
Pages: 50 - 50
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