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Call Center Profi
Volumes and issues
Volume 15, Issue 4
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 15, Issue 4
June 2012
9 articles in this issue
Brücken zum Kunden bauen
Simone Fojut
EDITORIAL
29 June 2012
Pages: 3 - 3
NEWS
News
29 June 2012
Pages: 6 - 9
„Spezialisten bitte, keine Bauchläden“
Simone Fojut
TITELSTORY
29 June 2012
Pages: 10 - 21
Ist die klassische Markforschung tot?
CALL CENTER
29 June 2012
Pages: 22 - 25
Das Smartphone als Kundenberater
Nicole Biel
Kundenservice
29 June 2012
Pages: 26 - 29
Zwischen den Zeilen lesen
Thomas Tannhäuser
TECHNIK
29 June 2012
Pages: 30 - 33
Mitschnitt in Abschnitten
Florian Senda
TECHNIK
29 June 2012
Pages: 34 - 35
Mit Herz dabei
Vera Hermes
PRAXIS
29 June 2012
Pages: 40 - 44
Self Service via Smartphone
ÜBRIGENS
29 June 2012
Pages: 50 - 50
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