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Call Center Profi
Volumes and issues
Volume 14, Issue 1
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 14, Issue 1
March 2011
10 articles in this issue
Markt verändert sich weiter
Simone Fojut
Editorial
15 February 2011
Pages: 3 - 3
Drei Fragen An Hartmut Kremling
Springer Fachmedien Wiesbaden
News
15 February 2011
Pages: 6 - 15
Call Center goes iPad
Alexander Jünger
Call Center
15 February 2011
Pages: 24 - 25
Warten kostet!
Richard Alden
Call center
15 February 2011
Pages: 26 - 29
Produkte
Gabler Verlag Wiesbaden
Produkte
15 February 2011
Pages: 30 - 39
Klar geregelte Wahlen
Alexander Jünger
Technik
15 February 2011
Pages: 40 - 45
Von Forschung bis Forensik
Sarah Dreps
praxis
15 February 2011
Pages: 46 - 49
Die Mischung machts!
Monika Allers
Wolfgang Wiencke
Führung
15 February 2011
Pages: 54 - 57
Kundendaten „im Auftrag“ verarbeiten
Udo von Fragstein
Recht
15 February 2011
Pages: 58 - 60
Übrigens/Vorschau/Impressum
sonstiges
15 February 2011
Pages: 66 - 66
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