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Call Center Profi
Volumes and issues
Volume 13, Issue 3
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 13, Issue 3
May 2010
10 articles in this issue
Service als Erfolgsfaktor der Zukunft
Vera Hermes
titelstory
Pages: 16 - 22
Mehr Energie für den Kundenservice!
Steffanie Gohr
Special EVU
Pages: 24 - 29
Das lohnt nicht
Sarah Dreps
callcenter
Pages: 30 - 33
Global Player für Call Center Services
Olga Ploke
callcenter
Pages: 34 - 36
Das kommunikative Paralleluniversum
Vera Hermes
callcenter
Pages: 38 - 41
Sammelbüchse 2.0
David Schröder
callcenter
Pages: 42 - 43
Gelb wechselt auf Grün
Alexander Jünger
technik
Pages: 44 - 47
Die Verbesserung der Effizienz
Heinrich Welter
technik
Pages: 48 - 51
CAt Award 2010 — die Erstplatzierte
Vera Hermes
praxis
Pages: 52 - 55
Die Kaffeeflüsterer
Sarah Dreps
praxis
Pages: 56 - 58
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