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Call Center Profi
Volumes and issues
Volume 12, Issue 8
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 12, Issue 8
December 2009
9 articles in this issue
Von der grauen Maus zum Exzellenz-Turbo
Joachim Hofsähs
Guido Wolf
titelstory
Pages: 16 - 22
WAS das alles KOSTET!
Christoph Busch
callcenter
Pages: 24 - 26
Hier schlummert Verkaufspotenzial!
Steffanie Gohr
callcenter
Pages: 28 - 31
Der digitale Tsunami
Andreas Klug
callcenter
Pages: 32 - 34
Ordnung muss sein!
Boris Schmidt
telemedien
Pages: 35 - 35
Abzug in der B-Note
Sarah Dreps
führung
Pages: 42 - 46
Homeshopping für Unterbieter
Sarah Dreps
praxis
Pages: 48 - 51
„Jagt mich mit Ideen!“
praxis
Pages: 52 - 55
Einfach nur billig funktioniert nicht!
Scott Bender
praxis
Pages: 56 - 58
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