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Call Center Profi
Volumes and issues
Volume 11, Issue 5
Call Center Profi
Das Magazin für professionelles Servicemanagement
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Call Center Profi
is now archived and no longer receiving submissions with this publisher. All articles published in the journal during its time with Springer will remain fully searchable through our websites.
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Volume 11, Issue 5
August 2008
8 articles in this issue
Finanzspritzen für Call Center
Eva-Susanne Krah
titelstory
Pages: 16 - 21
Call Center im Vertriebsmix
Eva-Susanne Krah
callcenter
Pages: 28 - 31
Qualität ist gut, Zertifizierung ist besser...
Eva-Susanne Krah
callcenter
Pages: 32 - 36
Was Carrier bieten
Alexander Jünger
technik
Pages: 38 - 43
Der Retter in der Not
Vera Hermes
praxis
Pages: 44 - 47
Zufriedene Benutzer und mehr Effizienz
Alexander Jünger
praxis
Pages: 48 - 51
Mustergültiges Call Center
Johann Fahl
praxis
Pages: 52 - 55
Motivation — der beste Schlüssel zum Erfolg
Steffanie Gohr
führung
Pages: 56 - 59
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