Applying a severity-performance loss analysis in service failure research Hsi-Tien ChenChun-Min Kuo Research Paper 31 December 2017 Pages: 121 - 145
Agricultural insurance-agricultural productivity nexus: Evidence from international data Ezdini Sihem Research Paper 31 December 2017 Pages: 147 - 178
Medical tourism services: The role of patients’ perceived health consciousness and value TianBao RenHyowon HyunJungkun Park Research Paper 31 December 2017 Pages: 179 - 195
Qos prediction for web services based on Restricted Boltzmann Machines Le Van Thinh Research Paper 31 December 2017 Pages: 197 - 217
Software as a service based CRM providers in the cloud computing: Challenges and technical issues Alireza SouriParvaneh AsghariReza Rezaei Research Paper 31 December 2017 Pages: 219 - 237
Characteristics of customer value creation in digital services Minna SaunilaTero RantalaJuhani Ukko Research Paper 31 December 2017 Pages: 239 - 258