Consequences of employees’ collective engagement in knowledge-based service firms Terje SlåttenGudbrand Lien OriginalPaper 31 December 2016 Pages: 95 - 129
Managing QoS degradation of partner web services: A proactive and preventive approach Navinderjit Kaur KahlonKuljit Kaur ChahalSukhleen Bindra Narang OriginalPaper 31 December 2016 Pages: 131 - 159
Strategies to improve digital service of newspaper utilizing service design methodology Jinho AhnHyunsoo KimJeungsun Lee OriginalPaper 31 December 2016 Pages: 177 - 191
QoS prediction of Web service based on US-AWS Le Van ThinhHongBing WangNguyen Xuan Hau OriginalPaper 31 December 2016 Pages: 193 - 205
A case study of take away restaurant using simulation modelling approach Prachi JainRashid Ali OriginalPaper 31 December 2016 Pages: 207 - 221