Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse Marlene AmorimAlejandro LagoEduardo Prieto OriginalPaper 24 June 2016 Pages: 1 - 39
Negative word of mouth intentions during self-service technology failures: The mediating role of regret Seo Young Kim OriginalPaper 24 June 2016 Pages: 41 - 55
An analysis of manufacturing-service industry co-evolution: A spiral growth model Jong Yeoul KimHyunsoo KimJeung Sun Lee OriginalPaper 24 June 2016 Pages: 57 - 72
Automated malware analysis service using mobile virtual box Jang Il KimKyung Shin KimYong-Gyu Jung OriginalPaper 24 June 2016 Pages: 73 - 83
Introduction of the ‘Service Industry Development Index’: Initial thoughts on the new paradigm shift Hyunsoo KimSeo Young Kim OriginalPaper 24 June 2016 Pages: 85 - 94