A cost-based model for customer batching in mass service operations Jacob V. Simons Jr.Gerard BurkeGregory R. Russell Original Articles 31 December 2011 Pages: 123 - 151
The influence of e-business alliance network on E-business firm’s performance: An exploratory study Vishal Mishra Original Articles 31 December 2011 Pages: 153 - 184
Drivers of insurance demand in emerging markets B. ElangoJames Jones Original Articles 30 December 2011 Pages: 185 - 204