Services in EU competition policy Luis RubalcabaGisela Di Meglio OriginalPaper 25 December 2009 Pages: 121 - 146
On the profit gains of competing reverse channels for remanufacturing of refillable containers Haeil Ahn OriginalPaper 25 December 2009 Pages: 147 - 189
The role of shopping goals on customer loyalty Kyoung-won ParkJu-Young Park OriginalPaper 25 December 2009 Pages: 191 - 210
An application of human performance technology: A case study at LG CNS Chang-Kuk AhnCheong-woon KangSeong Taek Rim OriginalPaper 25 December 2009 Pages: 211 - 225
IT service 2.0: A case study of smart vending machines in Beijing Jae Hoon ShinDaihwan MinJong Hee Kim OriginalPaper 25 December 2009 Pages: 227 - 243