How to get lost customers back? Christian HomburgWayne D. HoyerRuth Maria Stock OriginalPaper 19 May 2007 Pages: 461 - 474
Structure in product line management: The role of formalization in service elimination decisions Paraskevas C. ArgouslidisGeorge Baltas Original Empirical Research 03 February 2007 Pages: 475 - 491
Self-service technology effectiveness: the role of design features and individual traits Zhen ZhuCheryl NakataDhruv Grewal Original Empirical Research 09 May 2007 Pages: 492 - 506
A market orientation in supply chain management Soonhong MinJohn T. MentzerRobert T. Ladd Original Empirical Research 24 March 2007 Pages: 507 - 522
See no evil, hear no evil, speak no evil: a study of defensive organizational behavior towards customer complaints Christian HomburgAndreas Fürst Original Empirical Research 03 March 2007 Pages: 523 - 536
Customer-to-customer exchange: Its MOA antecedents and its impact on value creation and loyalty Thomas W. GruenTalai OsmonbekovAndrew J. Czaplewski Original Empirical Research 13 February 2007 Pages: 537 - 549
Norm violations and the role of marketplace comparisons in positioning brands Robert D. JewellMichael J. Barone OriginalPaper 12 June 2007 Pages: 550 - 559
The dynamic nature of survival determinants in e-commerce Ralitza Nikolaeva Original Empirical Research 23 February 2007 Pages: 560 - 571
Consumer online privacy concerns and responses: a power–responsibility equilibrium perspective May LwinJochen WirtzJerome D. Williams Original Empirical Research 08 February 2007 Pages: 572 - 585
Bilateral monopoly, identical distributors, and game-theoretic analyses of distribution channels Charles A. IngeneMark E. Parry Conceptual/Theoretical Paper 09 March 2007 Pages: 586 - 602
Examining the effect of salesperson service behavior in a competitive context Michael AhearneRonald JelinekEli Jones Original Empirical Research 13 February 2007 Pages: 603 - 616
Bias and variability in purchase intention scales Malcolm WrightMurray MacRae OriginalPaper 12 June 2007 Pages: 617 - 624
