1. A measure of service quality for retail stores: Scale development and validation

   • Pratibha A. Dabholkar
   • Dayle I. Thorpe
   • Joseph O. Rentz

   OriginalPaper Pages: 3 - 16

2. Type IV error in marketing research: The investigation of ANOVA interactions

   • U. N. Umesh
   • Robert A. Peterson
   • Rajiv Vaidyanathan

   OriginalPaper Pages: 17 - 26

3. A longitudinal study of the impact of market structure, firm structure, strategy, and market orientation culture on dimensions of small-firm performance

   • Alfred M. Pelham
   • David T. Wilson

   OriginalPaper Pages: 27 - 43

4. Salespeople’s use of upward influence tactics (UITs) in coping with role stress

   • Sarath A. Nonis
   • Jeffrey K. Sager
   • Kamalesh Kumar

   OriginalPaper Pages: 44 - 56

5. Effects of accountability on symbolic information search and information analysis by organizational buyers

   • Patricia M. Doney
   • Gary M. Armstrong

   Research Notes Pages: 57 - 65

6. An exploration of rule configuration effects on the ethical decision processes of advertising professionals

   • Elizabeth K. LaFleur
   • R. Eric Reidenbach
   • Pj Forrest

   Research Notes Pages: 66 - 76

7. Book reviews

   • Victoria L. Crittenden
   • Mark B. Houston
   • Raymond F. Keyes

   BookReview Pages: 77 - 89