Seeking an innovation structure common to both manufacturing and services Rafael CáceresJoaquin Guzmán Review Article 28 February 2014 Pages: 361 - 379
Value network analysis for complex service systems: a case study on Taiwan’s mobile application services Juite WangJung-Yu LaiLi-Chun Hsiao Theoretical article 16 April 2014 Pages: 381 - 407
The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance Chongho LeeMyungsook AnYonghwi Noh Empirical Article 02 February 2014 Pages: 409 - 425
Spending more time with the customer: service-providers’ behavioral discretion and call-center operations Luria GilGal IddoYagil Dana Empirical article 11 February 2014 Pages: 427 - 443
Organizational empowerment and service strategy in manufacturing Yuanqiong HeHongyi SunYun Chen Empirical article 09 February 2014 Pages: 445 - 462
The effects of product attributes and service quality of transportation card solutions on service user’s continuance and word-of-mouth intention Minseok ChoiKyeongseok HanJeongil Choi Empirical article 02 April 2014 Pages: 463 - 490
Market segmentation variables as moderators in the prediction of business tourist retention Magdalena Petronella SwartGerhard Roodt Empirical article Open access 08 April 2014 Pages: 491 - 513
Interpersonal service quality of the Chinese: determinants and behavioral drivers James O. StanworthRyan Shuwei HsuHuo-Tsan Chang Empirical article 03 May 2014 Pages: 515 - 540
Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model Ming-Tsang LuGwo-Hshiung TzengChih-Cheng Hsu Empirical article 08 June 2014 Pages: 541 - 565
A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage Sang-Gun LeeChang-Gyu YangJae-Beom Lee Empirical Article 17 May 2014 Pages: 567 - 586