1. Impact of service personal values on service value and customer loyalty: a cross-service industry study

   • Le Nguyen Hau
   • Pham Ngoc Thuy

   Empirical Article 29 October 2011 Pages: 137 - 155

   

2. The relationship between strategic type and new service development competence: a study of Chinese knowledge intensive business services

   • Shunzhong Liu

   Empirical Article 13 November 2011 Pages: 157 - 175

3. The impact of scale effects on the prevailing internet-based banking model in the US

   • Alexandre Momparler
   • Francisco J. Climent
   • Jose M. Ballester

   Empirical Article 27 November 2011 Pages: 177 - 195

   

4. A construction of consumer cognitive structures and their implications in furniture shopping decisions: a means-end chain approach

   • Hsin-Hui Lin
   • Joan Chang

   Empirical article 30 November 2011 Pages: 197 - 218

   

5. Are success and survival factors the same for social and business ventures?

   • Virginia Simón-Moya
   • Lorenzo Revuelto-Taboada
   • Domingo Ribeiro-Soriano

   Empirical Article 26 January 2012 Pages: 219 - 242

6. A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan

   • Ying-Jiun Hsieh
   • Lan-Ying Huang
   • Chi-Tai Wang

   Case Study 04 February 2012 Pages: 243 - 264