Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic Chengyu LiuYan LiFeng Liu Empirical article 16 May 2023 Pages: 449 - 476
User psychological states and enterprise information systems adoption: evidence from the United States, Zimbabwe, South Korea, and Paraguay Sang-Heui LeeChristine E. FogliassoConnie Shum Empirical article 22 May 2023 Pages: 477 - 497
A value-based view of the smart PSS adoption: a study of smart kitchen appliances Ying YuTung-Jung Sung Empirical article 10 March 2023 Pages: 499 - 527
A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization Diogo PomboMário Franco Case study Open access 16 March 2023 Pages: 529 - 555
Motivations and attitudes towards consulting eWOM when booking accommodation Beatriz Moliner-VelázquezMaría Fuentes-BlascoIrene Gil-Saura Empirical article Open access 03 May 2023 Pages: 557 - 578
Does destination advertisement affect travel motivation, emotion regulation, and visit intention formation? Wee-Kheng TanChia-Hua Fan Empirical article 06 April 2023 Pages: 579 - 606
Towards becoming a service-dominant enterprise: an actor engagement perspective Hsin-Hui ChouChao-Chin HuangPei-Yun Tu Case study Open access 24 April 2023 Pages: 607 - 632