Predicting delays in service operations Fabian von SchéeleDarek M. HaftorNatallia Pashkevich Theoretical article Open access 24 October 2021 Pages: 211 - 226
Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry Håkon Osland SandvikDavid SjödinVinit Parida Case study Open access 18 September 2021 Pages: 227 - 255
The reaction of coworking spaces to the COVID-19 pandemic. A dynamic capabilities perspective Victor CabralWillem van Winden Case study 25 March 2022 Pages: 257 - 281
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis Marinko SkareDomingo Riberio Soriano Empirical article 15 November 2021 Pages: 283 - 307
Impacts of customer incivility and abusive supervision on employee performance: a comparative study of the pre- and post-COVID-19 periods Yuhyung ShinWon-Moo HurHansol Hwang Empirical article 06 August 2021 Pages: 309 - 330
Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty Shih-Hao WuStephen Chi-Tsun HuangChing-Yi Daphne Tsai Empirical article 21 January 2022 Pages: 331 - 357
The effects of gender and personality of robot assistants on customers’ acceptance of their service Santiago Forgas-CollRuben Huertas-GarciaGuillem Alenyà Empirical article Open access 26 April 2022 Pages: 359 - 389
Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions Sookhwa JungJaewoo Lee Empirical article 15 March 2022 Pages: 391 - 410
Correction to: Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions Sookhwa JungJaewoo Lee Correction 25 March 2022 Pages: 411 - 411