1. Challenge or opportunity? A case of tire rental servitization from financial and channel perspectives

   • Myungjin Hyun
   • Jieun Kim

   Case study 20 January 2021 Pages: 1 - 17

   

2. Service production in high captivity service firms

   • Erim Ergene
   • Bruce Skaggs
   • Inigo Echeveste

   Empirical article 15 January 2021 Pages: 19 - 43

   

3. The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services

   • Daniel Belanche
   • Luis V. Casaló
   • Alfredo Pérez-Rueda

   Empirical article 05 February 2021 Pages: 45 - 75

   

4. The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services

   • Miri Chung
   • Young-Hye Jang
   • Steven A. Edelson

   Empirical article 25 January 2021 Pages: 77 - 102

   

5. Segmenting customers according to online word-of-mouth about hotels

   • Beatriz Moliner-Velázquez
   • Maria Fuentes-Blasco
   • Irene Gil-Saura

   Empirical article 04 February 2021 Pages: 103 - 130

   

6. Why do individuals word-of-mouth destinations they never visited?

   • Wee-Kheng Tan
   • Ching-Hsiang Lin

   Empirical article 19 January 2021 Pages: 131 - 149

   

7. Stakeholder sentiment in service supply chains: big data meets agenda-setting theory

   • Ray Qing Cao
   • Dara G. Schniederjans
   • Vicky Ching Gu

   Empirical article 05 February 2021 Pages: 151 - 175

8. Product-service systems evolution in the era of Industry 4.0

   • Paolo Gaiardelli
   • Giuditta Pezzotta
   • Sergio Cavalieri

   Theoretical article Open access 12 February 2021 Pages: 177 - 207