Measuring service experience: a utility-based heuristic model Wei-Lun ChangLing-Yao Huang Theoretical article 19 December 2014 Pages: 1 - 30
Do online discounts and free gifts damage brand image of service? The moderating role of promotion-proneness E. Crespo-AlmendrosS. Del Barrio-García Empirical article 27 July 2014 Pages: 31 - 58
Critical success factors in relationship management for services outsourcing Joan RhodesPeter LokVincent Cheng Empirical article 31 August 2014 Pages: 59 - 86
Hospital career management systems and their effects on the psychological state and career attitudes of nurses Sang-Man KimKi-Hyun UmYong-Hyun Kim Empirical article 17 September 2014 Pages: 87 - 112
Influence of customer–firm relationships on customer participation in the service industry Jinwoo AhnTaeseok Rho Empirical article 11 October 2014 Pages: 113 - 133
From customer motivation to corporate performance. The role of strategic factors and distribution channels of financial service firms J. Augusto FelícioCarlos Robalo Freire Empirical article 07 December 2014 Pages: 135 - 157
Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction DonHee LeeKwan Soo HongNam Young Kim Empirical article 02 November 2014 Pages: 159 - 177
How online service recovery approaches bolster recovery performance? A multi-level perspective Chia-Ying LiYu-Hui Fang Empirical article 10 January 2015 Pages: 179 - 200
Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms Hsiu-Yuan Wang Empirical article 08 January 2015 Pages: 201 - 222
The effect of consumer values on the brand position of green restaurants by means-end chain and laddering interviews Mei-Yuan JengTsu-Ming Yeh Empirical article 13 January 2015 Pages: 223 - 238
Revisiting media selection in the digital era: adoption and usage Yunchu HuangChang-Gyu YangSang-Gun Lee Empirical article 10 March 2015 Pages: 239 - 260
Erratum to: Revisiting media selection in the digital era: adoption and usage Yunchu HuangChang-Gyu YangSang-Gun Lee Erratum 07 January 2016 Pages: 261 - 261
