The dynamics and evolution of the service marketing literature: 1993–2003 Olivier FurrerPierre Sollberger Original Paper 23 December 2006 Pages: 93 - 117
Service value chains and effects of scale Bart Nooteboom Original Paper Open access 21 December 2006 Pages: 119 - 139
Customer interaction in environmental innovation: the case of cloth diaper laundering Jesús Ángel del BríoEsteban FernándezBeatriz Junquera Original Paper 15 December 2006 Pages: 141 - 158
Can economic bonus programs jeopardize service relationships? Thorsten Hennig-ThurauMichael Paul Original Paper 23 January 2007 Pages: 159 - 175
L. Heracleous, J. Wirts, N. Pangarkar: Flying high in a competitive industry Anne Davey Book Review 28 March 2007 Pages: 177 - 179