1. Editorial

   • Ken Croucher
   • Warren Harrison

   EditorialNotes Pages: iii - iv

2. BOOTSTRAP — a European assessment methodology

   • Pasi Kuvaja
   • Adriana Bicego

   Papers Pages: 117 - 127

3. METKIT: training in how to use measurement as a software management tool

   • Nicholas Ashley

   Papers Pages: 129 - 136

4. An empirical study of program quality during testing and maintenance

   • Taghi M. Khoshgoftaar
   • Robert M. Szabo
   • Timothy G. Woodcock

   Papers Pages: 137 - 151

5. Can the effectiveness of software processes be assessed?

   • Jennifer L. Gasston
   • Terence P. Rout

   Papers Pages: 153 - 166

6. An inference structure for process feedback: technique and implementation

   • Inderpal Bhandari
   • Bonnie Ray
   • Jarir Chaar

   Papers Pages: 167 - 189

7. News section

   BookReview Pages: 191 - 194