Editor's Introduction to the Mini-Symposium on Human Resources Management and Total Quality Management in the Age of Globalization Ali Farazmand OriginalPaper Pages: 323 - 325
Human Resource Management Best Practices and Globalization: The Universality of Common Sense Steven W. HaysGregory K. Plagens OriginalPaper Pages: 327 - 348
Building Public HRM Capacity in Latin America and the Caribbean: What Works and What Doesn't Donald E. KlingnerVioleta Pallavicini Campos OriginalPaper Pages: 349 - 364
Making Privatization Work: Utilizing a Scorecard Model of Human Resource Strategy Carole L. JurkiewiczDana Burr Bradley OriginalPaper Pages: 365 - 385
Innovation and Improvement in the Delivery of Public Services: The Use of Quality Management Within Local Government in Canada Robert RobertsonRob Ball OriginalPaper Pages: 387 - 405
Quality Assurance for Public Administration: A Consensus Building Vehicle Raymond Saner OriginalPaper Pages: 407 - 414
Book Reviews: The Other Side of Rationality: Desire in the Social System Geoffrey Samuel BookReview Pages: 415 - 427