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Market-focused HRM in service organizations: Satisfying internal and external customers David E. Bowen OriginalPaper Pages: 31 - 47
Psychological contracts and fairness: The effect of violations on customer service behavior Donna BlanceroScott A. JohnsonC. Lakshman OriginalPaper Pages: 49 - 63
Factors influencing employee perceptions of customer service climate David J. LuxSteve M. JexCurtiss P. Hansen OriginalPaper Pages: 65 - 86
The influence of innovation orientation in human resource management on new product development: The moderating role of innovation type Kwaku Atuahene-Gima OriginalPaper Pages: 87 - 107