1. Preface

   • Sara Basson
   • Hong C. Leung

   EditorialNotes Pages: 87 - 88

2. Telephony based speech technology—From laboratory visions to customer applications

   • Denis Johnston

   OriginalPaper Pages: 89 - 99

3. A robust system for human-machine dialogue in telephony-based applications

   • D. Albesano
   • P. Baggia
   • C. Rullent

   OriginalPaper Pages: 101 - 111

4. The Durham telephone enquiry system

   • R. J. Collingham
   • K. Johnson
   • R. Garigliano

   OriginalPaper Pages: 113 - 119

5. A spoken dialog system for the Dutch public transport information service

   • Helmer Strik
   • Albert Russel
   • Lou Boves

   OriginalPaper Pages: 121 - 131

6. ECHO: A speech recognition package for the design of robust interactive speech-based applications

   • Harouna Kabré

   OriginalPaper Pages: 133 - 143

7. Speech recognition and synthesis technology development at NTT for telecommunications services

   • Kazuo Hakoda
   • Mikio Kitai
   • Shigeki Sagayama

   OriginalPaper Pages: 145 - 153

8. Turn-taking as a design principle for barge-in in Spoken Language Systems

   • Rebecca Heins
   • Marita Franzke
   • Aruna Bayya

   OriginalPaper Pages: 155 - 164

9. Using think-aloud protocols in formative evaluation of interactive voice response systems

   • Sally Dillow

   OriginalPaper Pages: 165 - 176