Volume 16, Issue 1, March 2013

ISSN: 1386-9620 (Print) 1572-9389 (Online)

In this issue (7 articles)

  1. No Access

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    Characteristics of service requests and service processes of fire and rescue service dispatch centers

    Ute Krueger, Katja Schimmelpfeng Pages 1-13
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    Determining minimum staffing levels during snowstorms using an integrated simulation, regression, and reliability model

    Amber Kunkel, Laura A. McLay Pages 14-26
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    Technical efficiency of Critical Access Hospitals: an application of the two-stage approach with double bootstrap

    Iustin Cristian Nedelea, James Matthew Fannin Pages 27-36
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    Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network

    Daniela Carlucci, Paolo Renna, Giovanni Schiuma Pages 37-44
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    A generic simulation model to assess the performance of sterilization services in health establishments

    Maria Di Mascolo, Alexia Gouin Pages 45-61
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    Theory of constraints for publicly funded health systems

    Somayeh Sadat, Michael W. Carter, Brian Golden Pages 62-74
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    Admission and capacity planning for the implementation of one-stop-shop in skin cancer treatment using simulation-based optimization

    H. L. Romero, N. P. Dellaert, S. van der Geer, M. Frunt… Pages 75-86
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