1. Characteristics of service requests and service processes of fire and rescue service dispatch centers

   • Ute Krueger
   • Katja Schimmelpfeng

   OriginalPaper 23 August 2012 Pages: 1 - 13

   

2. Determining minimum staffing levels during snowstorms using an integrated simulation, regression, and reliability model

   • Amber Kunkel
   • Laura A. McLay

   OriginalPaper 25 July 2012 Pages: 14 - 26

   

3. Technical efficiency of Critical Access Hospitals: an application of the two-stage approach with double bootstrap

   • Iustin Cristian Nedelea
   • James Matthew Fannin

   OriginalPaper 12 August 2012 Pages: 27 - 36

4. Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network

   • Daniela Carlucci
   • Paolo Renna
   • Giovanni Schiuma

   OriginalPaper 15 August 2012 Pages: 37 - 44

   

5. A generic simulation model to assess the performance of sterilization services in health establishments

   • Maria Di Mascolo
   • Alexia Gouin

   OriginalPaper 12 August 2012 Pages: 45 - 61

   

6. Theory of constraints for publicly funded health systems

   • Somayeh Sadat
   • Michael W. Carter
   • Brian Golden

   OriginalPaper 21 August 2012 Pages: 62 - 74

   

7. Admission and capacity planning for the implementation of one-stop-shop in skin cancer treatment using simulation-based optimization

   • H. L. Romero
   • N. P. Dellaert
   • G. A. M. Krekels

   OriginalPaper 09 September 2012 Pages: 75 - 86