How Can I Help You? Call Centres, Classification Work and Coordination David MartinJacki O’neillMark Rouncefield OriginalPaper 01 June 2007 Pages: 231 - 264
Doing Virtually Nothing: Awareness and Accountability in Massively Multiplayer Online Worlds Robert J. MooreNicolas DucheneautEric Nickell OriginalPaper 10 June 2006 Pages: 265 - 305
Boundary Negotiating Artifacts: Unbinding the Routine of Boundary Objects and Embracing Chaos in Collaborative Work Charlotte P. Lee OriginalPaper 27 April 2007 Pages: 307 - 339
Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support Wayne G. LuttersMark S. Ackerman OriginalPaper 14 December 2006 Pages: 341 - 372