1. Preface

   • J.R. Artalejo

   Preface Pages: 13 - 14

2. Nash Equilibrium and Subgame Perfection in Observable Queues

   • Refael Hassin
   • Moshe Haviv

   OriginalPaper Pages: 15 - 26

3. Diffusion Approximations for Queues with Markovian Bases

   • Toshikazu Kimura

   OriginalPaper Pages: 27 - 40

4. Queueing Models of Call Centers: An Introduction

   • Ger Koole
   • Avishai Mandelbaum

   OriginalPaper Pages: 41 - 59

5. An M/G/1 Retrial Queueing System with Two-Phase Service and Preemptive Resume

   • B. Krishna Kumar
   • A. Vijayakumar
   • D. Arivudainambi

   OriginalPaper Pages: 61 - 79

6. A Regularly Preemptive Model and its Approximations

   • Fumiaki Machihara
   • Yuichi Aono

   OriginalPaper Pages: 81 - 100

7. Queues with Equally Heavy Sojourn Time and Service Requirement Distributions

   • Rudesindo Núñez-Queija

   OriginalPaper Pages: 101 - 117

8. Boundary Crossing for the Difference of Two Ordinary or Compound Poisson Processes

   • D. Perry
   • W. Stadje
   • S. Zacks

   OriginalPaper Pages: 119 - 132

9. Markov Processes on a Semi-Infinite Strip and the Geometric Tail Algorithm

   • H.C. Tijms
   • D.J. van Vuuren

   OriginalPaper Pages: 133 - 140

10. A Product Theorem for Markov Chains with Application to PF-Queueing Networks

    • G.Sh. Tsitsiashvili
    • M.A. Osipova
    • D. Baum

    OriginalPaper Pages: 141 - 154

11. Waiting-Time Distributions in Polling Systems with Simultaneous Batch Arrivals

    • R.D. van der Mei

    OriginalPaper Pages: 155 - 173

12. Simple Product-Form Bounds for Queueing Networks with Finite Clusters

    • Nico M. van Dijk
    • Erik van der Sluis

    OriginalPaper Pages: 175 - 195