1. About the Authors

   Biography Pages: 159 - 160

2. Introduction

   • Pádraig Cunningham
   • Robin Burke

   Introduction Pages: 161 - 162

3. Acquiring Customers' Requirementsin Electronic Commerce

   • Ralph Bergmann
   • Pádraig Cunningham

   OriginalPaper Pages: 163 - 193

4. simVar: A Similarity-Influenced Question Selection Criterion for e-Sales Dialogs

   • Sascha Schmitt

   OriginalPaper Pages: 195 - 221

5. ExpertClerk: A Conversational Case-Based Reasoning Tool forDeveloping Salesclerk Agents in E-Commerce Webshops

   • Hideo Shimazu

   OriginalPaper Pages: 223 - 244

6. Interactive Critiquing forCatalog Navigation in E-Commerce

   • Robin Burke

   OriginalPaper Pages: 245 - 267

7. An Expressive Query Language for Product Recommender Systems

   • Derek Bridge
   • Alex Ferguson

   OriginalPaper Pages: 269 - 307

8. A Generalised Approach to Similarity-Based Retrieval in Recommender Systems

   • David McSherry

   OriginalPaper Pages: 309 - 341