Volume 7, Issue 4

September 2009

Special Issue on Service Systems Management and Engineering - Part I

4 articles in this issue

The service system is the basic abstraction of service science
Paul P. Maglio
Stephen L. Vargo
Jim Spohrer
Original Article 06 January 2009 Pages: 395 - 406
Designing service systems by bridging the “front stage” and “back stage”
Robert J. Glushko
Lindsay Tabas
Original Article Open access 07 January 2009 Pages: 407 - 427
A service accountability framework for QoS service management and engineering
Kwei-Jay Lin
Soo Ho Chang
Original Article Open access 24 January 2009 Pages: 429 - 446
A combinatorial intra-enterprise exchange for logistics services
Michael Schwind
Oleg Gujo
Jens Vykoukal
Original Article 15 November 2008 Pages: 447 - 471

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