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Quality Marks, Metrics, and Measurement Procedures for Business Process Models

The 3QM-Framework

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Abstract

The availability of high-quality business process models is a central prerequisite for a successful process management. Nevertheless, in practice process models exhibit a large number of quality deficits, among them grammatical, content-related, and stylistic defects. In addition, there exist only very few approaches to determine the quality of business process models. In this paper, we present the 3QM-Framework, an analytical approach to systematically determine the quality of business process models. The 3QM-Framework makes three contributions: it provides quality marks, metrics, and measurement procedures to quantify the quality level as elements of a theoretically justified quality model. The applicability of the 3QM-Framework has been empirically evaluated in case studies. The results of a survey that was conducted among experts moreover attest its practical relevance.

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Notes

  1. Survey materials can be found in the online appendix.

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Authors and Affiliations

  1. Chair of Business Information Systems & Systems Engineering, University of Augsburg, Universitätsstraße 16, 86159, Augsburg, Germany

    Sven Overhage, Dominik Q. Birkmeier & Sebastian Schlauderer

Authors
  1. Sven Overhage
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  2. Dominik Q. Birkmeier
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  3. Sebastian Schlauderer
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Corresponding author

Correspondence to Sven Overhage.

Additional information

Accepted after two revisions by Prof. Dr. Rosemann.

This article is also available in German in print and via http://www.wirtschaftsinformatik.de: Overhage S, Birkmeier DQ, Schlauderer S (2012) Qualitätsmerkmale, -metriken und -messverfahren für Geschäftsprozessmodelle. Das 3QM-Framework. WIRTSCHAFTSINFORMATIK. doi: 10.1007/s11576-012-0335-1.

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Overhage, S., Birkmeier, D.Q. & Schlauderer, S. Quality Marks, Metrics, and Measurement Procedures for Business Process Models. Bus Inf Syst Eng 4, 229–246 (2012). https://doi.org/10.1007/s12599-012-0230-8

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