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Competency-Based Model Through It: An Action Research Project

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Abstract

Competency-based management is a strategic approach for Human Resources Management and organizational change. Additionally, in business environment, information technologies competencies are a significant factor to organizational success (Bharadwaj, MIS Q 24(1):169–196, 2006). However the implementation of a model of competency-based management in business environment is difficult and complex (Lawler, J Organ Behav 15(1):3–15, 1993). In this context, Information systems are a suitable tool to manage individual and organizational knowledge (Alavi and Leidner, MIS Q 25(1):107–136, 2001; Bowman, Inf Syst Manag 19(3):32–40, 2002). This paper introduces a dynamic approach to a competency-based model through IT. We validate such approach through an action research project in RTVE, the largest company and reference public corporation of radio and television in Spain. The action research process in this organization is presented, and the findings highlight the potential benefits of the proposed model, and may be used in facilitating organizational change.

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Authors and Affiliations

  1. Faculty of Law and Business Administration, University Camilo José Cela, Campus UniversitarioC/Castillo de Alarcón, 49 Urb. Villafranca del Castillo, 28692, Villanueva de la Cañada, Madrid, Spain

    Ricardo Rejas-Muslera

  2. Computer Science Department, University of Alcalá, Alcalá de Henares, Madrid, Spain

    Alfonso Urquiza

  3. Universidad Rey Juan Carlos, Madrid, Spain

    Isabel Cepeda

Authors
  1. Ricardo Rejas-Muslera
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  2. Alfonso Urquiza
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  3. Isabel Cepeda
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Correspondence to Ricardo Rejas-Muslera.

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Rejas-Muslera, R., Urquiza, A. & Cepeda, I. Competency-Based Model Through It: An Action Research Project. Syst Pract Action Res 25, 117–135 (2012). https://doi.org/10.1007/s11213-011-9213-9

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  • DOI: https://doi.org/10.1007/s11213-011-9213-9

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