Abstract
This article discusses the history and future of ICT-enabled services and how their generational progress enriches our lives. ICT contributed to the efficiency and productivity of services in the first generation. Subsequently, ICT substantiated a large scale of service platforms in the second generation and where product/service providers can collaborate with consumers. Now, ICT extends the possibility of services in the third generation, where well-being of both customers and employees and the society can be increased. These advancements of service are clearly visualized by the interactions of four innovation drivers and exemplified with epoch-making services in Japan.
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Acknowledgements
The authors are grateful to the chief of SIG, Professor Emeritus Michitaka Kosaka, and SIG members from Japanese industries.
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Hosono, S. (2021). Innovation Drivers of ICT Toward Service Evolution: A Study of Service Generations in Japan. In: Kosaka, M., Wu, J., Xing, K., Zhang, S. (eds) Business Innovation with New ICT in the Asia-Pacific: Case Studies. Springer, Singapore. https://doi.org/10.1007/978-981-15-7658-4_3
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DOI: https://doi.org/10.1007/978-981-15-7658-4_3
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