Abstract
Emotional intelligence (EI) refers to a set of abilities that enables individuals to perceive emotions, understand emotions, and regulate emotions (Joseph DL, Newman DA. J Appl Psychol 95:54–78, 2010; Salovey P, Mayer JD. Imag Cogn Pers 9:185–211, 1990). This chapter reviews two types of EI – ability EI and mixed EI – and their relevance for coaching. First, EI is established as a core coaching competency. Second, EI is highlighted as a focus area for content coaches while discussing the EI improvement paradox (Ciarrochi J, Deane FP, Wilson CJ, Rickwood D. Br J Guid Couns 30:173–188, 2002; Sheldon OJ, Dunning D, Ames DR. J Appl Psychol 99:125–137, 2014).
References
Bar-On, R. (1997). The emotional quotient inventory (EQ-i): A test of emotional intelligence. Toronto: Multi-Health Systems.
Bharwaney, G. (2007). Coaching executives to enhance emotional intelligence and increase productivity. In R. Bar-On, J. G. Maree, & M. J. Elias (Eds.), Educating people to be emotionally intelligent (pp. 183–197). Westport: Praeger.
Blumberg, K. M. (2014). Executive coaching competencies: A review and critique with implications for coach education. Journal of Psychological Issues in Organizational Culture, 5, 87–97.
Boyatzis, R. E. (2001). How and why individuals are able to develop emotional intelligence. In C. Cherniss & D. Goleman (Eds.), The emotionally intelligent workplace: How to select for, measure, and improve emotional intelligence in individuals, groups, and organizations (pp. 234–253). San Francisco: Jossey-Bass.
Boyatzis, R. E., Goleman, D., & Rhee, K. (2000). Clustering competence in emotional intelligence: Insights from the emotional competence inventory (ECI). In R. Bar-On & J. D. A. Parker (Eds.), The handbook of emotional intelligence (pp. 343–362). San Francisco: Jossey-Bass.
Boyatzis, R. E., Smith, M. L., Van Oosten, E., & Woolford, L. (2013). Developing resonant leaders through emotional intelligence, vision and coaching. Organizational Dynamics, 42, 17–24.
Bozer, G., Sarros, J. C., & Santora, J. C. (2014). Academic background and credibility in executive coaching effectiveness. Personnel Review, 43, 881–897.
Brackett, M. A., Rivers, S. E., Shiffman, S., Lerner, N., & Salovey, P. (2006). Relating emotional abilities to social functioning: A comparison of self-report and performance measures of emotional intelligence. Journal of Personality and Social Psychology, 91, 780–795.
Caruso, D. R., & Salovey, P. (2008). Coaching for emotional intelligence. In J. Passmore (Ed.), Psychometrics in coaching: Using psychological and psychometric tools for development (pp. 151–170). Philadelphia: Kogan Page.
Chapman, M. (2005). Emotional intelligence and coaching: An exploratory study. In M. Cavanagh, A. M. Grant, & T. Kemp (Eds.), Evidence based coaching: Theory, research and practice from the behavioral sciences (Vol. 1, pp. 183–192). Bowen Hills: Australian Academic Press.
Cherniss, C. (2010). Emotional intelligence: Toward clarification of a concept. Industrial and Organizational Psychology, 3, 110–126.
Cherniss, C., Grimm, L. G., & Liautaud, J. P. (2010). Process-designed training: A new approach for helping leaders develop emotional and social competence. Journal of Management Development, 29, 413–431.
Chien Farh, C. I. C., Seo, M.–. G., & Tesluk, P. E. (2012). Emotional intelligence, teamwork effectiveness, and job performance: The moderating role of job context. Journal of Applied Psychology, 97, 890–900.
Ciarrochi, J., Deane, F. P., Wilson, C. J., & Rickwood, D. (2002). Adolescents who need help the most are the least likely to seek it: The relationship between low emotional competence and low intention to seek help. British Journal of Guidance and Counseling, 30, 173–188.
Côté, S. (2014). Emotional intelligence in organizations. Annual Review of Organizational Psychology and Organizational Behavior, 1, 59–88.
Cox, E., & Patrick, C. (2003). Managing emotions at work: How coaching affects retail support workers’ performance and motivation. International Journal of Evidence Based Coaching and Mentoring, 10, 34–51.
Daus, C. S., & Ashkanasy, N. M. (2005). The case for the ability-based model of emotional intelligence in organizational behavior. Journal of Organizational Behavior, 26, 453–466.
David, S. A. (2005). Integrating an emotional intelligence framework into evidence-based coaching. In A. Grant (Ed.), Coaching psychology (pp. 57–67). Bowen Hills: Australian Academic Press.
Elfenbein, H. A., Foo, M. D., White, J., Tan, H. H., & Aik, V. C. (2007). Reading your counterpart: The benefit of emotion recognition accuracy for effectiveness in negotiation. Journal of Nonverbal Behavior, 31, 205–223.
Feldman, D. C., & Lankau, M. J. (2005). Executive coaching: A review and agenda for future research. Journal of Management, 31, 829–848.
Goleman, D. (1995). Emotional intelligence. New York: Bantam.
Goleman, D., Boyatzis, R. E., & McKee, A. (2002). Primal leadership: Realizing the power of emotional intelligence. Boston: Harvard Business School Press.
Grant, A. M. (2007). Enhancing coaching skills and emotional intelligence through training. Industrial and Commercial Training, 39, 257–266.
Gregory, J. B., & Levy, P. E. (2010). Employee coaching relationships: Enhancing construct clarity and measurement. Coaching: An International Journal of Theory, Research, and Practice, 3, 109–123.
Gregory, J. B., & Levy, P. E. (2011). It’s not me, it’s you: A multilevel examination of variables that impact employee coaching relationships. Consulting Psychology Journal: Practice and Research, 63, 67–88.
Grossman, G. E. (2005). Change is hard but not hard-wired: The role of emotional intelligence in executive coaching. Literary Presenters Technical Assistance Program (LitTAP), New York State Council on the Arts (NYSCA). My executive coach: In the media. http://www.myexecutivecoach.com/documents/role-of-emotional-intelligence-in-coaching.pdf
Harms, P. D., & Credé, M. (2010). Emotional intelligence and transformational and transactional leadership: A meta-analysis. Journal of Leadership and Organizational Studies, 17, 5–17.
Hodzic, S., Ripoll, P., Lira, E., & Zenasni, F. (2015). Can intervention in emotional competence increase employability prospects of unemployed adults. Journal of Vocational Behavior, 88, 28–37.
Hughes, M., & Terrell, J. B. (2009). Coaching with emotional and social effectiveness. In M. Hughes, H. L. Thompson, & J. B. Terrell (Eds.), Handbook for developing emotional and social intelligence: Best practices, case studies, and strategies (pp. 3–20). San Francisco: Pfeiffer.
Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95, 54–78.
Joseph, D. L., Jin, J., Newman, D. A., & O’Boyle, E. H. (2015). Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI. Journal of Applied Psychology, 100, 298–342.
Kotsou, I., Nelis, D., Grégoire, J., & Mikolajczak, M. (2011). Emotional plasticity: Conditions and effects of improving emotional competence in adulthood. Journal of Applied Psychology, 96, 827–839.
Kruger, J., & Dunning, D. (1999). Unskilled and unaware of it: How difficulties in recognizing one’s own incompetence lead to inflated self-assessments. Journal of Personality and Social Psychology, 77, 1121–1134.
Lopes, P. N., Brackett, M. A., Nezlek, J. B., Schütz, A., Sellin, I., & Salovey, P. (2004). Emotional intelligence and social interaction. Personality and Social Psychology Bulletin, 30, 1018–1034.
MacCann, C., Joseph, D. L., Newman, D. A., & Roberts, R. D. (2014). Emotional intelligence is a second-stratum factor of intelligence: Evidence from hierarchical and bifactor models. Emotion, 14, 358–374.
Maltbia, T. E., Marsick, V. J., & Ghosh, R. (2014). Executive and organizational coaching: A review of insights drawn from literature to inform HRD practice. Advances in Developing Human Resources, 16, 161–183.
Martins, A., Ramalho, N., & Morin, E. (2010). A comprehensive meta-analysis of the relationship between emotional intelligence and health. Personality and Individual Differences, 49, 554–564.
Mayer, J. D., Roberts, R. D., & Barsade, S. G. (2008). Human abilities: Emotional intelligence. Annual Review of Psychology, 59, 507–536.
McKee, A., Tilin, F., & Mason, D. (2009). Coaching from the inside: Building an internal group of emotionally intelligent coaches. International Coaching Psychology Review, 4, 59–70.
Nelis, D., Kotsou, I., Quoidbach, J., Hansenne, M., Weytens, F., Dupuis, P., & Mikolajczak, M. (2011). Increasing emotional competence improves psychological and physical well-being, social relationships, and employability. Emotion, 11, 354–366.
O’Boyle, E. H., Jr., Humprhey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32, 788–818.
Palmer, B. R., & Stough, C. (2001). The Swineburne university emotional intelligence test (SUEIT). Melbourne: Swinburne University of Technology, Organisational Research Unit.
Passmore, J. (2007). An integrative model for executive coaching. Consulting Psychology Journal: Practice and Research, 59, 68–78.
Passmore, J., & Fillery-Travis, A. (2011). A critical review of executive coaching research: A decade of progress and what’s to come. Coaching: An International Journal of Theory, Research and Practice, 4, 70–88.
Peterson, D. B. (2011). Executive coaching: A critical review and recommendations for advancing the practice. In S. Zedeck (Ed.), APA handbook of industrial and organizational psychology (Vol. 2, pp. 527–566). Washington, DC: APA.
Petrides, K. V., & Furnham, A. (2000). On the dimensional structure of emotional intelligence. Personality and Individual Differences, 29, 313–320.
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition, and Personality, 9, 185–211.
Schlatter, N., & McDowall, A. (2014). Evidence-based EI coaching: A case study in the mining industry. Coaching: An International Journal of Theory, Research and Practice, 7, 144–151.
Schutte, N. S., Malouff, J. M., Thorsteinsson, E. B., Bhullar, N., & Rooke, S. E. (2007). A meta-analytic investigation of the relationship between emotional intelligence and health. Personality and Individual Differences, 42, 921–933.
Sheldon, O. J., Dunning, D., & Ames, D. R. (2014). Emotionally unskilled, unaware, and uninterested in learning more: Reactions to feedback about deficits in emotional intelligence. Journal of Applied Psychology, 99, 125–137.
Song, L. J., Huang, G.–. H., Peng, K. Z., Law, K. S., Wong, C.–. S., & Chen, Z. (2010). The differential effects of general mental ability and emotional intelligence on academic performance and social interactions. Intelligence, 38, 137–143.
Spaten, O. M., & Flensborg, W. (2013). When middle managers are doing employee coaching. International Coaching Psychology Review, 8, 18–39.
Van Rooy, D. L., & Viswesvaran, C. (2004). Emotional intelligence: A meta-analytic investigation of predictive validity and nomological net. Journal of Vocational Behavior, 65, 71–95.
Wall, B. (2007). Coaching for emotional intelligence: The secret to developing the star potential in your employees. New York: Amacom.
Wasylyshyn, K. M., Gronsky, B., & William Haas, J. (2006). Tigers, stripes, and behavior change: Survey results of a commissioned coaching program. Consulting Psychology Journal: Practice and Research, 58, 65–81.
Wasylyshyn, K. M., Shorey, H. S., & Chaffin, J. S. (2012). Patterns of leadership behavior: Implications for successful executive coaching outcomes. The Coaching Psychologist, 8, 74–85.
Wiegand, D. M. (2007). Exploring the role of emotional intelligence in behavior-based safety coaching. Journal of Safety Research, 38, 391–398.
Wilderom, C. P. M., Hur, Y., Wiersma, U. J., Van Den Berg, P. T., & Lee, J. (2015). From manager’s emotional intelligence to objective store performance: Through store cohesiveness and sales-directed employee behavior. Journal of Organizational Behavior, 36, 825–844.
Wolfe, C. J. (2007). The practice of emotional intelligence coaching in organizations: A hands-on guide to successful outcomes. In R. Bar-On, J. G. Maree, & M. J. Elias (Eds.), Educating people to be emotionally intelligent (pp. 169–182). Westport: Praeger.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer-Verlag GmbH Deutschland
About this entry
Cite this entry
Joseph, D.L., Glerum, D.R. (2016). Emotional Intelligence and Its Relevance for Coaching. In: Greif, S., Möller, H., Scholl, W. (eds) Handbuch Schlüsselkonzepte im Coaching. Springer Reference Psychologie . Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-45119-9_11-1
Download citation
DOI: https://doi.org/10.1007/978-3-662-45119-9_11-1
Received:
Accepted:
Published:
Publisher Name: Springer, Berlin, Heidelberg
Online ISBN: 978-3-662-45119-9
eBook Packages: Springer Referenz Psychologie