Abstract
Office work integrates routine activities and decision-making activities. Its main goal is to handle office automation according to the organizational goals. The activities which are performed, even if routine activities, often have to take into account past experience, new organizational or legal requirements, parallel activities to be performed, new documents entering the office. The result is that office activities are globally complex, but forms of automatic support are offered only for simple or very repetitive activities. The potential applications of decision support techniques are very broad, but up to now they have been limited to very narrow domains or to prototype systems [Chang, 1984].
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Bracchi, G., Pernici, B. (1987). Decision Support in Office Information Systems. In: Holsapple, C.W., Whinston, A.B. (eds) Decision Support Systems: Theory and Application. NATO ASI Series, vol 31. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-83088-4_8
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DOI: https://doi.org/10.1007/978-3-642-83088-4_8
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