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User Affective Experience into a Scope of Conversational Artificial Intelligence

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Applied Technologies (ICAT 2020)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1388))

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Abstract

The goal of the following research is to know the User experience during the interaction into a scope of Conversational Artificial Intelligence, having “Max” the virtual assistant from Universidad Técnica Particular de Loja (UTPL) as the evaluation interface. The assessment is done through virtual form with the presence of 45 members from the university community (15 students, 15 parents and 15 external). Previously to the interaction a kind of formative initial test is applied next to the Recognition of perceived emotions, the mobile application EmoApp-Pro (EMODIANA) and the FaceApi from Microsoft Azure. The research has a mixed approach, with a concurrent and quasi-experimental design of transactional type and a descriptive scope. The obtained results show that user’s affective experience is negative. Therefore, it is concluded that the must be constant feedback to the data base managed by the UTPL, precision in the addressing of answers and a mayor campaign to the society has to be done. Due to the sanitary emergency we face nowadays because of COVID-19 it will be very helpful doing academic processes that cannot be done in personal manner.

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Author information

Authors and Affiliations

  1. Universidad Técnica Particular de Loja, San Cayetano Alto S/N, Loja, Ecuador

    Ligia Maza-Jiménez, Pablo Torres-Carrión, Germania Rodríguez & Silvia Vaca

  2. Universidad de La Laguna, La Laguna, Tenerife, Spain

    Carina González

Authors
  1. Ligia Maza-Jiménez
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  2. Pablo Torres-Carrión
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  3. Carina González
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  4. Germania Rodríguez
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  5. Silvia Vaca
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Corresponding author

Correspondence to Ligia Maza-Jiménez .

Editor information

Editors and Affiliations

  1. Eindhoven University of Technology, Eindhoven, The Netherlands

    Miguel Botto-Tobar

  2. Universidad de las Fuerzas Armadas (ESPE), Quito, Ecuador

    Sergio Montes León

  3. Escuela Politécnica Nacional, Quito, Ecuador

    Oscar Camacho

  4. Escuela Politécnica Nacional, Quito, Ecuador

    Danilo Chávez

  5. Universidad Técnica Particular de Loja, Loja, Ecuador

    Pablo Torres-Carrión

  6. Universidad Técnica del Norte, Ibarra, Ecuador

    Marcelo Zambrano Vizuete

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Maza-Jiménez, L., Torres-Carrión, P., González, C., Rodríguez, G., Vaca, S. (2021). User Affective Experience into a Scope of Conversational Artificial Intelligence. In: Botto-Tobar, M., Montes León, S., Camacho, O., Chávez, D., Torres-Carrión, P., Zambrano Vizuete, M. (eds) Applied Technologies. ICAT 2020. Communications in Computer and Information Science, vol 1388. Springer, Cham. https://doi.org/10.1007/978-3-030-71503-8_2

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  • DOI: https://doi.org/10.1007/978-3-030-71503-8_2

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-71502-1

  • Online ISBN: 978-3-030-71503-8

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