Abstract
Tenant experience in a smart business building is shaped both by the technical solutions available in the building and by human stakeholders at different touch points in the building context. We have been applying design-thinking approach to study what kinds of experiences should smart business buildings provide to the users, especially to the tenants of the building. We conclude our findings as user experience vision and nine user experience goals for the tenants of smart business buildings. Furthermore, we analyse how the current stakeholders of the building contribute to each targeted experience, and suggest how cognitive systems could enhance those experiences.
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Acknowledgments
The work was carried out in KEKO project, funded by Business Finland and the project partners KONE, Nokia, YIT, Caverion, Halton, Netox and VTT Technical Research Centre of Finland Ltd. The authors want to thank the interviewees from the studied business campus, as well as the project partners for the good collaboration.
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Kaasinen, E. et al. (2021). User Experience Goals for Cognitive Systems in Smart Business Buildings. In: Russo, D., Ahram, T., Karwowski, W., Di Bucchianico, G., Taiar, R. (eds) Intelligent Human Systems Integration 2021. IHSI 2021. Advances in Intelligent Systems and Computing, vol 1322. Springer, Cham. https://doi.org/10.1007/978-3-030-68017-6_66
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DOI: https://doi.org/10.1007/978-3-030-68017-6_66
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