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How to Keep RPA Maintainable?

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Business Process Management (BPM 2020)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 12168))

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Abstract

Robotic Process Automation (RPA) is a term for software tools that operate on the user interface while trying to mimic a real user. Organizations are eager to adopt RPA, since the technology promises significant benefits such as cost savings. However, it is unclear how organizations should govern RPA. The burden of maintenance, in particular, can become high once an organization scales up its RPA efforts. To prevent or diminish high maintenance efforts, we propose in this paper 11 guidelines to establish low-maintenance RPA implementations. The guidelines are particularly applicable in those contexts where business units themselves oversee these implementations with a Center of Excellence in the background. The guidelines are derived from a literature study and four case studies; they are validated with experts using the Delphi method.

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Notes

  1. 1.

    https://www.rabobank.com/en/home/index.html.

  2. 2.

    https://www.postnl.nl/en/.

  3. 3.

    https://www.rotterdam.nl/english/.

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Author information

Authors and Affiliations

  1. Utrecht University, Utrecht, The Netherlands

    Philip Noppen, Iris Beerepoot, Inge van de Weerd & Hajo A. Reijers

  2. Artilience, Utrecht, The Netherlands

    Mathieu Jonker

Authors
  1. Philip Noppen
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  2. Iris Beerepoot
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  3. Inge van de Weerd
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  4. Mathieu Jonker
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  5. Hajo A. Reijers
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Corresponding author

Correspondence to Iris Beerepoot .

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Editors and Affiliations

  1. Eindhoven University of Technology, Eindhoven, The Netherlands

    Dirk Fahland

  2. FBK-irst, Trento, Italy

    Chiara Ghidini

  3. University of Münster, Münster, Germany

    Jörg Becker

  4. University of Tartu, Tartu, Estonia

    Marlon Dumas

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Noppen, P., Beerepoot, I., van de Weerd, I., Jonker, M., Reijers, H.A. (2020). How to Keep RPA Maintainable?. In: Fahland, D., Ghidini, C., Becker, J., Dumas, M. (eds) Business Process Management. BPM 2020. Lecture Notes in Computer Science(), vol 12168. Springer, Cham. https://doi.org/10.1007/978-3-030-58666-9_26

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  • DOI: https://doi.org/10.1007/978-3-030-58666-9_26

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-58665-2

  • Online ISBN: 978-3-030-58666-9

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