Abstract
Although initially conceived in the relatively narrow context of Business Process Outsourcing (BPO), particularly to offshore locations, IT-enabled Services (ITeS) has matured and increasingly emphasizes innovation of conventional services (Uesugi 2008). An example of this in practice is the growth of e-government, in which conventional government services are provided in online environments.
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Kabbar, E., Dell, P. (2013). Weaknesses of the E-Government Development Index. In: Uesugi, S. (eds) IT Enabled Services. Springer, Vienna. https://doi.org/10.1007/978-3-7091-1425-4_7
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