Abstract
Service-oriented management is becoming increasingly popular to create new business infrastructures able to self-organize tangible and intangible manufacturing assets in a distributed and interoperable way. The final scope is to manage not simply the Product but also Services along the value chain. This paper presents an interesting case study about a great modern challenge: the implementation of such a service-oriented approach and the shift from PLM (Product Lifecycle Management) to SLM (Service Lifecycle Management). It describes business requirements elicitation towards the creation of an SLM-based ecosystem in collaboration with an Italian company leader in household appliances. The case study focuses on washing machines, analyses the traditional product use and a new service-oriented scenario and defines a list of requirements to be implemented for the creation of the future SLM-based ecosystem.
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Peruzzini, M., Germani, M., Favi, C. (2013). Service Innovation in Household Appliances: An Industrial Case Study. In: Stjepandić, J., Rock, G., Bil, C. (eds) Concurrent Engineering Approaches for Sustainable Product Development in a Multi-Disciplinary Environment. Springer, London. https://doi.org/10.1007/978-1-4471-4426-7_50
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DOI: https://doi.org/10.1007/978-1-4471-4426-7_50
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