Abstract
The provision and delivery of a product is not sufficient alone; in addition the customers expect value adding service around the product. The delivery of value adding services imposes a strong need to create networks and various forms of collaboration to deliver integrated product-services configurations.
This chapter describes the problems encountered in industrial services and explains how Virtual Organisations in the service business can help to tackle these problems. The highlight is a special case of VO, the Service Virtual Organisation whose characteristics are analysed in detail.
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Jansson, K. (2005). Virtual Organisations in the Service Industry. In: Camarinha-Matos, L.M., Afsarmanesh, H., Ollus, M. (eds) Virtual Organizations. Springer, Boston, MA. https://doi.org/10.1007/0-387-23757-7_17
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DOI: https://doi.org/10.1007/0-387-23757-7_17
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